At Masion, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to assist you.
Returns & Exchanges
We aim to offer hassle-free returns and exchanges, though we typically do not accept returns or exchanges unless there are product quality issues. If you are not fully satisfied, please contact us at info@masionmotor.com before initiating a return. Our customer service team will review your case and help resolve the issue to your satisfaction.
Refunds (If Applicable)
Refunds will be processed to the original payment method within 14 days of us receiving your returned item. Please note that the refund will reflect the price you actually paid for the item, including any applicable discounts or promotions. If you received a complimentary gift with your purchase, it must also be returned with the product for a full refund.
Late or Missing Refunds (If Applicable)
If you have not received your refund yet, please take the following steps:
- Check your bank account: Confirm if the refund has been credited.
- Contact your credit card company: Refunds may take time to process.
- Reach out to your bank: Some banks have a delay in processing refund transactions.
If you’ve taken these steps and still have not received your refund, please contact us at info@masionmotor.com and we will assist you further.
Returns
To be eligible for a return, items must be:
- In new and unused condition.
- In the original packaging.
- Returns must be made within 30 days of receiving the item.
You will be responsible for return shipping costs unless the return is due to a quality issue. Please retain proof of postage and provide a tracking number to ensure your return is properly tracked.
Exchanges
If you need a different size, color, or product, we recommend returning your item and placing a new order. Since our inventory changes frequently, some sizes or colors may sell out. Returning and repurchasing is a fast and effective way to complete your exchange.
Eligibility for Return
- Returns and exchanges are available only within the United States or for items sent from EU warehouses.
- The product must be unused and in original condition.
- The item must be returned with original packaging.
- You are responsible for the return shipping cost, unless the item has a quality issue.
- For your protection, please keep proof of postage and a tracking number.
How to Contact Us
For any questions or concerns about your return, exchange, or refund, feel free to contact our customer service team at info@masionmotor.com. We are here to help and will do our best to resolve any issues promptly.